The awards ceremony, now in its 20th year, took place on Friday 6 September at the Brewery in London.
These prestigious awards were open to FCA-registered UK general insurance intermediaries and appointed representatives, with entries judged by an independent panel of judges. The ceremony attracted over 500 of the industry's leading figures to celebrate the achievements of the top insurance brokers.
The Customer Service Award judges looked for evidence of excellent delivery, and a continually improving level of customer service supported by clear service standards and regular performance monitoring. In addition, proof of the impact of a customer-care strategy on retention, overall business and client satisfaction was sought.
The judges considered examples of Staysure’s outstanding customer service in action, and its commitment to going above and beyond when dealing with customers. In one example, an elderly customer who became ill at home hit the redial button on his telephone and was connected to Staysure’s quick-thinking customer services team, who used the customer’s information on file to send emergency services to his address while reassuring him on the phone until they arrived.
Andy Bord, Deputy Chief Executive of Staysure, who collected the award at the ceremony in London, said: “Having been runner-up in this category last year, scooping the top spot this year demonstrates how hard we’ve worked to really push ourselves ahead of our competition. We put customer service at the heart of everything we do, ensuring that our customers know when they deal with us they will be helped and supported at every step of the way to ensure a great experience from start to finish.
“We’re delighted that the hard work of our customer service team has been recognised with this prestigious award. Source Staysure.
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